Healthcare can be hard to understand and stressful to manage. We're building a care support platform that helps you stay organized, understand your health information in plain language, and get support throughout your healthcare journey.
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Effective Date: May 16, 2026
LucidCare Health is not a licensed medical provider. Nothing on this website constitutes medical advice, diagnosis, or treatment. Always seek guidance from a qualified healthcare professional.
LucidCare Health, LLC ("we," "us," or "our") operates lucidcarehealth.com. This Privacy Policy explains how we collect, use, and protect information you provide on our website.
We are fully compliant with HIPAA. All protected health information (PHI) is handled in accordance with HIPAA Privacy and Security Rules. We maintain physical, technical, and administrative safeguards to protect your health data.
We use industry-standard encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Access to health information is restricted to authorized care team members only.
We do not sell, rent, or share your personal information with any third parties.
To exercise any of these rights, email info@lucidcarehealth.com and we will respond within 30 days.
In the event of a breach, LucidCare Health will notify affected individuals within 60 days of discovery, as required by the HIPAA Breach Notification Rule (45 CFR §§ 164.400–414).
We retain your health information for a minimum of seven (7) years from the date of last service, in compliance with applicable federal and state laws.
We may update this Privacy Policy as our service evolves. Continued use of our website after any changes constitutes acceptance of the updated policy.
Questions? Email info@lucidcarehealth.com
Effective Date: May 17, 2026
LucidCare Health, LLC is committed to protecting Protected Health Information (PHI) in accordance with HIPAA and its implementing regulations, including the HIPAA Privacy Rule (45 CFR Parts 160 and 164) and the HIPAA Security Rule.
LucidCare Health provides AI-assisted tools and licensed clinicians that help patients understand their medical documents in plain language. In the course of providing these services, we may access, process, or transmit PHI on behalf of our customers.
As a Business Associate under HIPAA, we fulfill our role by:
PHI is used solely to provide contracted services. We do not sell, rent, or disclose PHI for marketing or any purpose not authorized under a BAA or required by law.
If you are a Covered Entity under HIPAA, a BAA is required before sharing PHI with LucidCare Health. To request a BAA, contact info@lucidcarehealth.com.
Effective Date: May 17, 2026 · Last Updated: May 17, 2026
By accessing or using LucidCare Health's website or platform (the "Services"), you agree to be bound by these Terms. If you do not agree, do not use our Services.
LucidCare Health is a patient advocacy service connecting individuals with licensed nurses and nurse practitioners for care coordination, health education, and patient support. LucidCare Health does not provide medical advice, diagnosis, or treatment.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized access at info@lucidcarehealth.com.
Access to your Protected Health Information by your LucidCare Health care team requires a signed Member Agreement. You may withdraw PHI authorization at any time by contacting us in writing.
You agree not to use the Services to violate any law, submit PHI without a signed Member Agreement, upload malicious content, attempt unauthorized access, or misrepresent AI-assisted content as professional medical advice.
AI-assisted content is for informational purposes only. It does not constitute medical advice or a substitute for professional medical judgment. All AI outputs are reviewed by licensed professionals.
THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. THE SERVICES ARE NOT A SUBSTITUTE FOR EMERGENCY MEDICAL CARE. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.
LUCIDCARE HEALTH'S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
These Terms are governed by the laws of the State of Ohio. Disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association.
We may update these Terms at any time. Continued use of the Services after changes take effect constitutes acceptance.
Questions? Email info@lucidcarehealth.com
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